Our property maintenance team’s primary objective is to ensure that all properties under management are maintained within acceptable conditions of occupants or potential tenants. To achieve this goal, our team conducts well-structured periodic inspection of properties for preventive maintenance and timeous response to newly arising maintenance needs.
We therefore endeavor to resolve all routine tenant maintenance queries, concerns and expectations within very short service levels and to attend to emergencies at the earliest possible time. To keep on track with the ever demanding maintenance tasks, the team led by the Maintenance Administrator follows a well-defined tailor made maintenance procedure that governs all processes including documenting tenant communications, prescribed maintenance solution, maintenance material procurement and tenant feedback.
The same procedure governs our preventive maintenance process and continuous property inspections that we conduct routinely to ensure properties remain in at or better than the norm. The entire maintenance process is captured in our information systems platform which produces among other things the property maintenance expenses, useful in the computation of the properties operating margin and preparation of the property budget.
The maintenance team prepares reports of all capital and non-capital expenditure, all inspections and a record of all tenant calls and actions taken which are incorporated in the main property report which is given to the client every on a monthly and quarterly basis.
